If I have a technical issue during the CFx exam, how can I reach the CFx team?

If you encounter a technical issue during the CFx exam, you can reach the CFx team by following the steps outlined below:

1. Remember that email communication is not allowed during the exam, except in true emergencies.

2. If you experience a technical issue that prevents you from accessing the CFx, being monitored by ProctorTrack, or continuing with the exam, you may send an email to [e-mail] and edX at [e-mail], following the protocol provided.

Reporting an urgent issue:

• Send an email to [e-mail].

• Make sure the subject of your email includes the following: CFx12_May_2023 – brief description of your issue.

• Include the following information in your email:

  • Your edX username and edX email.
  • The computer and operating system you are using.
  • The country from which you are taking the exam.
  • A detailed description of the issue you are facing.
  • If possible, attach a screenshot that includes the date and time of the problem.

• Additionally, contact edX support at [e-mail] or ProctorTrack support at [phone], or [e-mail] for technical assistance.

Reporting a non-urgent issue:

• If you encounter a minor issue during the exam, complete the exam and finish the proctoring session.
• After the exam, send an email to [e-mail] with the title "Not Urgent - brief description of what occurred."
• Remember to provide your edX username and edX email in the email.

By following these steps, you will be able to reach the CFx team and report any technical issues you encounter during the CFx exam.